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Part time job as technical supporter

SimpleSite is looking for a motivated and skilled technical supporter for our customer service department.


THE COMPANY AND THE OPPORTUNITY

SimpleSite is a global website service, which exists in almost all of the world, and has more than 90,000 paying customers. The customer support department is responsible for making sure that our customers’ experience with SimpleSite is as positive and seamless as possible.

As a technical supporter at SimpleSite, you will be given the opportunity to work closely with a world leading web solution product on both front and back end, gain solid knowledge of technical processes and problem fixing by collaborating with our development team, and become a part of an international company with high ambition and even higher enthusiasm.

THE JOB

Your job will consist of processing technical issues that come in through customer support: you will solve some issues yourself, relay others to the development team, and communicate fixes and solutions back to the customer support team. You will therefore function as an intermediary between the customer support team and the development team.

You will be working on developing the technical know-how which exists in our customer service, so that the supporters in the team receive solid technical support, and ultimately you will contribute to our customer support organization by ensuring that the technical issues our customers experience are resolved quickly, efficiently and effectively.

You can work flexibly from home. The expected workload is 10 to 15 hours a week./p>

In order to be considered for this position, we are looking for someone who has:

  • Solid understanding and interest in web development and web applications.
  • A sharp eye for identifying and recognizing the issue at hand.
  • The ability to communicate issues to the development team in a concise manner.
  • The ability to communicate fixes and tweaks to customer support in an easy to understand way.
  • A good general idea of how different APIs work.

Front and/or back-end skills are a plus, but not a necessity; what’s more important is that you have general knowledge of web applications. It’s an advantage if you have created a website in a CMS such as Wordpress, but it will not be a requirement. Ultimately, we are looking for a strong communicator with technical know-how, rather than a programmer.

ABOUT YOU

  • You have previous experience in technical support.
  • You are a natural troubleshooter and problem solver.
  • You are fluent in English, both written and oral.
  • You are dedicated, responsible and flexible.
  • You are good at communicating in writing and explaining complicated matters simply and understandably to those who may not be as technically savvy.
  • Your work is characterized by high professional quality.
  • You are a focused and optimistic person, who contributes to the positive mood of the team.
  • You have initiative, you can think independently and out of the box.
  • You like working in an international environment.

Read more about SimpleSite and the people behind it here:
http://ar.simplesite.com/pages/about-us.aspx.