Customer Service | SimpleSite

SimpleSite subscriptions and Payment

General use of SimpleSite

How much does a SimpleSite subscription cost and what features are included?

Pro

E-Commerce

Pages

Unlimited

Images

Unlimited

Videos

Unlimited

Design options

Unlimited

Your own domain name

✔

Custom email address

✔

No advertising

✔

Online store products

Unlimited

PayPal integration

✔

Free trial

30-day FREE trial

1 month

$15.49

$30.49

3 months

$39.95

$84.95

1 year

$134.95

$314.95

How can I get my own domain name?

At SimpleSite it’s easy to get your own domain name for your website. When you purchase a subscription you can choose your own domain name, e.g., www.yourname.com instead of yourname.SimpleSite.com. In addition, you can register up to five custom email addresses, for example info@yourname.com.

To upgrade and get your own domain name please click on the link below.

Get own domain

I have received a SimpleSite gift certificate. How do I redeem it?

If you have received a SimpleSite gift certificate and want to use it to make a SimpleSite PRO website, click this link to follow the instructions:

Click here to redeem your SimpleSite gift certificate.

Can I renew a current subscription with a gift certificate?

Yes, but only if the SimpleSite gift certificate you received has that option listed. If it does, you can redeem it here

How can I pay for or renew my subscription?

Click here to go to the SimpleSite subscription renewal page.

My website is offline. Why?

This can happen when a subscription has expired and no payment has been made.

If your payment was confirmed and your website is offline, or you have a basic free subscription, please contact our customer service team at customerservice@simplesite.com and provide your website's address. We kindly ask you to contact us from the email address used to register your website.

Please note that SimpleSite reserves the right to delete websites that violate our Terms & Conditions. Click here to read our Terms & Conditions.

What happens when my subscription expires?

If you are registered with our Payment Service, your subscription will automatically be renewed. If we are unable to renew it automatically, we will notify you by email.

If your subscription is not renewed, it will expire and your website will go offline. We will keep your content for 3 months. During these 3 months, you can still login to your website's editor and make a payment. If the subscription is not renewed within 3 months after it has expired, your website will be permanently deleted, and its content will be lost. A deleted website can no longer be recovered.

What happens if I don’t want to renew my subscription?

If you do not wish to renew your PRO or Ecommerce subscription, you have 2 options:

1) Deactivate the automatic payment service on the subscription section of your website's editor. Once your current subscription expires, your website will go offline and will be permanently deleted automatically after 3 months of expired.

2) Delete your website immediately, by clicking the delete button on your website's editor. A deleted website can no longer be recovered and its content will be lost.

Alternatively, you can send a request to our Customer Service team at customerservice@simplesite.com.

If your subscription was recently renewed automatically, but you do not wish to continue with it, you can request a refund within 14 days of the payment date.

How many days do I have left before my subscription expires?

To check the status of your subscirption, log in to your website's editor and visit the subscription section. If your automatic payment service is disabled, we recommend you renew your subscription at least 24 hrs before it expires.

What do I need to start my business?

Opening a business can be intimidating, especially when you don’t have any prior experience. We’ve got you covered – check our ready-made guides for getting started in different niches, whether you want to find out how to open a Bed & Breakfast, how to start a pizzeria, or open your own massage center.

I forgot my password. What should I do?

To reset your password visit our login page, click on "Have you forgotten your password?", and enter the required information. Then, we will send a password reset link to your registered email address. Please remember to check your spam/promotions folders in case our email ends there.

If you do not receive the password reset link, or still have problems logging in to your website's editor, please contact our customer service team at customerservice@simplesite.com, and provide your website's address. We kindly ask you to contact us from the email address used to register your website.

Can I change the name of my SimpleSite website?

Yes, you can!

If you have a basic free subscription, your website's address is based on your username, and you can modify it via the "Account" section of your website's editor by changing your "website name". Keep in mind that this will change your username as well.

If your website has a domain name, and you wish to change it, please contact our customer service team at customerservice@simplesite.com, and provide your website's address. We kindly ask you to contact us from the email address used to register your website.

Can I change the size of my images?

No, the size of your images is automatically set by the webpage template you chose.

Can I use my SimpleSite website for commercial purposes?

You can use your SimpleSite for commercial purposes, as long as the content of your pages complies with our general Terms & Conditions. You can make use of our E-commerce subscription to sell products and services on your website. Please note we do not permit website owners to resell their website or domain names to others.

Can anyone see my SimpleSite?

Yes. Please note there is NO password protection option for your website. This means that everyone who knows the URL of your website can visit it. We recommend you always consider carefully what you publish on your website. Avoid publishing anything online that is confidential, offensive or unsuitable for public viewing. Search engines such as Google and Bing will also be able to index your website.

Does SimpleSite save my images?

Yes, but we save them in a different size and format than the images you have on your computer of device. We make images smaller to reduce page load times. This means that SimpleSite is not a backup for your images or somewhere that you can store images. SimpleSite is a place where you can show your images, but remember to have a backup of your content before uploading anything.

Will there be advertising on my website?

There are no ads, pop-up boxes or sponsorships from third parties on your website.

I have not received the SimpleSite weekly newsletter. Why is that?

Check to make sure your email address is valid and working. Log in and review and edit the information you provided when you registered with SimpleSite.com.

The newsletter email could have ended up in your spam folder. If that is the case, please add SimpleSite.com to your list of safe senders/trusted websites in your own email settings.

Can I make my own templates for my SimpleSite website?

No, at present this is not possible. You can only use the templates available on SimpleSite.com. However, we may offer this feature sometime in the future.

What is or what will be my website address on the Internet?

Your username becomes your website address. For example, if you choose the username "Caulfields", then your website address will be caulfields.SimpleSite.com. When you purchase a SimpleSite subscription, you can choose your own custom domain name, for example www.caulfields.com.

To subscribe and get your own domain name please click here.

If I buy more than one SimpleSite website, will I get a discount?

We do not offer discounts on multiple purchases.

What are the Terms & Conditions on SimpleSite.com?

Click here to read our Terms & Conditions.