Customer Service

Go to www.SimpleSite.com and click on “Log in”. Click on “Forgot password”.

You will then receive an email with your username and a temporary password to your registered email address.

If you do not receive a new password, or still have problems logging in to your website, email our customer service at customerservice@simplesite.com. Please include your website address in your email, and write us from the email address you used to make your SimpleSite.

Make sure you’re logged in to your website.

If you have a Version 4 website this is how you delete your website:

1) Click on “Account”.

2) Click the "Manage" button under your "Subscription Status".

3) In the “Subscription” section, click on the button “Read more”. You will find the "Delete my website now" button in the screen that opens after that.

If you have a Version 3 website this is how you delete your website:

1) Click “Settings” and “Manage pages” in the navigation bar on the right-hand side of the screen to enter “Your SiteEditor”. If you entered “Your SiteEditor” immediately, please go to next step.

2) Click “Account” in the navigation bar on the right side of the screen.

3) If you have a paid website click “Payment service” in the drop-down menu. On the page that appears, please click the orange button that says “Stop SimpleSite automatic payment service”. If you have a free website, please go to the next step.

4) Click “Your subscription” in the drop-down menu on the right.

5) On the page that appears, please click the orange button labeled “Delete my website now”.

If you have a SimpleSite PRO or E-commerce subscription there will be no further charges after you have deleted the website.

You can change the name of your SimpleSite website. For example, you can change it from caulfields.SimpleSite.com to jones.SimpleSite.com. You can change it when you are logged in.

Remember: If you change your website name, you must use the new name as your new username when you log in to your website.

If you are a PRO customer and would like to change your domain name, please email our customer service at customerservice@simplesite.com. Please write your website address in your email, and email us from the email address you used to make your SimpleSite.

No, the size of your images is automatically set by the webpage template you chose.

Yes, log in to your website and click the “Edit” button for your guestbook. You will see all the guestbook entries there and you can delete any unwanted ones.

Find information about search engines here: Learn about search engines.

You can use your SimpleSite for commercial purposes, as long as the content of your pages complies with our general Terms & Conditions. You can make use of our E-commerce subscription to sell products and services on your website. Please note we do not permit website owners to resell their website or domain names to others.

Yes. Please note there is NO password protection option for your website. This means that everyone who knows the URL of your website can visit it. We recommend you always consider carefully what you publish on your website. Avoid publishing anything online that is confidential, offensive or unsuitable for public viewing. Search engines such as Google and Bing will also be able to index your website.

Yes, but we save them in a different size and format than the images you have on your computer of device. We make images smaller to reduce page load times. This means that SimpleSite is not a backup for your images or somewhere that you can store images. SimpleSite is a place where you can show your images, but remember to have a backup of your content before uploading anything.

There are no ads, pop-up boxes or sponsorships from third parties on your website.

Check to make sure your email address is valid and working. Log in and review and edit the information you provided when you registered with SimpleSite.com.

The newsletter email could have ended up in your spam folder. If that is the case, please add SimpleSite.com to your list of safe senders/trusted websites in your own email settings.

No, at present this is not possible. You can only use the templates available on SimpleSite.com. However, we may offer this feature sometime in the future.

When you create a website, we ask you for a username and password. Your username then becomes your website address (for example, if you choose the username “Caulfields,” then your website address will be caulfields.SimpleSite.com), but you can also choose to purchase a SimpleSite PRO subscription and get a domain name for free.

To upgrade and get your own domain name please click on the link below.

http://www.SimpleSite.com/checkout/domainoffer.

We do not offer discounts on multiple purchases.

Click here to read our Terms & Conditions.